Delete your movemove account
You can delete your movemove account and the data that belongs to it at any time, from the app or by email. You don't need the app installed to ask.
In the movemove app
- Open the movemove app and go to Profile, then Settings.
- Tap Delete account.
- Confirm with Delete my account. You are signed out straight away.
By email, without the app
Send an email to the address below with the subject "Delete my account", from the email address you use to sign in to movemove if you can. If you signed in with Apple and hid your email, tell us the name on your profile and your coach's name instead, so we can find the right account. We confirm by reply and close the account the same way as from the app.
support@movemove.aiWhen your data is deleted
Your account is closed at once and you can no longer sign in. We then delete your account and the data that belongs to it within 30 days of your request. Until it is deleted you can change your mind by emailing support@movemove.ai, and we will reopen your account.
What is deleted
- Your account and profile: name, email address, profile photo and sign-in details.
- Health and fitness data: weight, body measurements, workouts, sleep, steps, heart rate, and the health data synced from your phone and from connected services.
- Coaching content: your training plans, diet plans, meals, check-ins, notes and chat messages.
- Photos and videos you have uploaded.
What we keep
Payment and invoice records are kept for as long as accounting law requires (up to five years in Norway). They contain what is needed for bookkeeping, not your health or coaching data. Beyond that we keep only what the law requires us to keep, or what we need to prevent fraud, as section 6 of the privacy policy describes.